Attorneys are intensely busy throughout the work week
It's time to add virtual receptionists to your law office's operation.
Virtual Answering Services are an essential tool for law firms that are looking to improve their customer service without hiring an expensive in-house receptionist or representative. Some people know them as virtual receptionists, live receptionists, receptionist services, and more. In the end, they all do the same thing: field any inbound communication to your business with professionalism and excellent customer service.
Virtual Receptionist Catches Clients Who Otherwise Might Have Moved On
Virtual Receptionist Services Let You Focus on Other Aspects of Your Business
Answering Services Keep
Notes on Post-Its or jotted down in a notebook can get lost in the shuffle easily. Easybee has a method for taking notes and pulling all necessary information from the call so they can relay it to you.
5 Ways a Virtual Receptionist Can Help Your Law Firm
- Extend Business Hours: By using a virtual receptionist, you can virtually operate from 8 am to 10 pm EST, knowing that someone will always be available to answer your business calls.
- Professional Appearance: With a virtual receptionist at your end, your customers can easily reach out to your small business, without any hassle.
- Keeps Costs Down: A virtual receptionist helps you save more than 60% compared to in-house receptionist.
- Superb Customer Service: a virtual receptionist can work wonders in transforming your customers’ experience by providing them valuable assistance, regardless of when they called.
- Remote Working: A virtual receptionist is great for small businesses who don’t have physical office space. With a virtual receptionist at your assistance, you can easily answer to your customers’ calls at all times of the day, while operating your business from your comfort zone.
Let’s look at how to know if your law firm needs a virtual receptionist:
How Can an Attorney Use a Virtual Receptionist?
Gain Flexibility and
Grow Your Practice
Hiring a virtual receptionist is cost-effective — it's much less expensive than hiring a full-time receptionist with benefits. Easybee lowers your overhead significantly, and your business benefits from having customer service experts handle incoming phone calls.
Keeps Paralegals Off the Phones
When a virtual receptionist handles incoming calls, the only phone calls you have to worry about are the ones that are screened through to your office. And it keeps your paralegals off the phones and doing research for you instead.
No More Voicemail or Missed Calls
Clients are calling your practice because they're in trouble, injured or need legal help, and the last thing they want is to call your office's number and hear nothing but endless rings or a voicemail message.
Enjoy Services That Go Beyond Answering the Phone
We are also experts at appointment scheduling, call forwarding, message relaying and lead collection to help your law firm generate new business.
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It Fits Your Budget
We charge clients based on the number of minutes they require per month.
It Improves Customer Satisfaction
A virtual receptionist ensures that person speaks to a real live person when their call is answered.
It Increases Efficiency
Make sure the right calls are forwarded to the right people. It frees up your assistant to complete other tasks.
It Conveys a Positive First Impression
Makes your company sound professional and organized. It gives potential and current clients a positive impression.
It Provides Access to Remote Staff
Attorneys are not always at their desks, and we can forward incoming calls to the correct attorney.
It Lets You Offer Bilingual Services
More than 30 million people in the United States speak Spanish, and law firms can increase customer satisfaction.
It Keeps Clients Calm
Callers can be irritated if their call doesn't reach the right person. We ensure calls are routed to the right person the first time.
Virtual Answering Services to Law Firms of All Sizes
Easybee customizes its legal services to meet clients’ requirements, whether it is the requirement of:
- Lead collection
- Basic message taking
- Scheduling appointments
- Processing orders
- After-hours calls.
They perfectly understand the legal profession thus, helping law firms to concentrate on one case at a time while still managing other clients and grabbing the opportunity to bring on new prospects.
LOW COST - HIGH PRODUCTIVITY
Our legal answering services comes with many features like voicemail-to-email, mobile call forwarding, and many more, to keep law firms productive all time high. Recommendable for those wanting to be responsive but cannot afford to hire a full-time employee.
Easybee is a virtual answering service provider focused on delivering English/Spanish bilingual services to companies of all sizes across a wide range of industries.
How a Virtual Receptionist Benefits Your Law Firm?
Whether your law firm is a brand-new practice just starting out or you're running a well-established law office, a virtual receptionist can be key to drive new business.